PRIVACY & COOKIE POLICY

1. Introduction

ProPlay Sports Tours Ltd (“We”, “Us”, or “Our”) respects your privacy and is committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit our websites
( www.proplaysportstours.com, www.parisinternationalcup.com, www.parischampionscup.com and www.junioreuropeancup.com ) and tells you about your privacy rights and how the law protects you.

For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is ProPlay Sports Tours Ltd of Orchard Lodge, Orchard Close, Guildford GU1 2PR.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: First name, last name, username, title, personal description, and photographs.
  • Contact Data: Billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Bank account and payment card details.
  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform.
  • Usage Data: Information about how you use our websites, products, and services, including full Uniform Resource Locators (URL), clickstream data, page response times, and download errors.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

  • Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or corresponding with us by post, phone, email, or social media. This includes data provided when you book a tour, create an account, subscribe to our publications, or enter a competition.
  • Automated technologies or interactions: As you interact with our website, we will automatically collect Technical and Usage Data about your equipment, browsing actions, and patterns. We collect this data using cookies, server logs, and similar technologies.
  • Third parties or publicly available sources: We may receive personal data about you from various third parties, including analytics providers (such as Google), advertising networks, search information providers, and credit reference agencies.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will rely on the following lawful bases:

Purpose/Activity Type of Data Lawful Basis for Processing
To register you as a new customer or process a booking Identity, Contact, Financial, Transaction Performance of a contract with you
To manage our relationship with you
(e.g., notifying you of changes to terms, asking for a review)		 Identity, Contact, Marketing Performance of a contract; Necessary to comply with a legal obligation; Legitimate interests (keeping records updated)
To administer and protect our business and sites (troubleshooting, data analysis, testing, system maintenance) Identity, Contact, Technical Legitimate interests (running our business, IT services, network security); Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you Identity, Contact, Usage, Technical, Marketing Consent (where required for cookies/marketing); Legitimate interests (studying how customers use our services to grow our business)
To use data analytics to improve our website, products, and services Technical, Usage Legitimate interests (defining types of customers for our products, keeping our site updated and relevant)

5. Marketing

You will receive marketing communications from us if you have requested information from us, purchased goods/services from us, or specifically opted in to receive marketing. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at [email protected].

6. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes outlined in the table above:

  • Internal Third Parties: Other companies within the ProPlay Sports Tours Ltd group acting as joint controllers or processors.
  • External Third Parties: Service providers acting as processors based in the UK or EEA who provide IT, system administration, payment processing, and delivery services.
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers.
  • Regulatory Authorities: HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.
  • Business Transfers: Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

7. International Transfers

Some of our external third parties may be based outside the UK. If we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts approved for use in the UK (such as the International Data Transfer Agreement or Addendum) which give personal data the same protection it has in the UK.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. All payment transactions are encrypted. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

9. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

10. Your Legal Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

  • Request access: (A “data subject access request”). This enables you to receive a copy of the personal data we hold about you. This is provided free of charge.
  • Request correction: This enables you to have any incomplete or inaccurate data we hold about you corrected.
  • Request erasure: This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it (the “right to be forgotten”).
  • Object to processing: You may object where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
  • Request restriction of processing: This enables you to ask us to suspend the processing of your personal data in certain scenarios.
  • Request the transfer: We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
  • Withdraw consent at any time: This applies where we are relying on consent to process your personal data (such as for marketing or non-essential cookies).

If you wish to exercise any of the rights set out above, please contact us. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.

11. Web Browser Cookies

Our websites use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

We will not set non-essential cookies on your device without your explicit consent. When you first visit our site, you will be presented with a cookie banner allowing you to accept or reject non-essential cookies (such as analytics and targeting cookies). You can change your cookie preferences or withdraw your consent at any time by adjusting the settings in your browser or through the cookie management tool on our website.

12. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us at:

  • Email: [email protected]
  • Postal Address: ProPlay Sports Tours Ltd, Orchard Lodge, Orchard Close, Guildford GU1 2PR

Last updated 28th September 2026